Purchasing Terms & Conditions

As a family, we have made the decision to relocate Soho Boutique to an online only store. We assure you we are not closing, just taking a new direction. Our last day of trade in our Bath Lane will now be 19/04/24 (previously 23rd april) before we move online as we will have sold through most of our stock in store so we will transition a little earlier.  

RELOCATING SALE T&C'S: FROM 17/4/24-19/4/24

80% OFF STOREWIDE (EXCLUDES ALL NEW ESMAEE COATS) WHEN YOU PAY BY CASH OR CARD (EXCLUDES AMEX). 25% OFF ESMAEE COATS & JACKETS WHE YOU PAY BY CASH OR CARD AND 5% OFF STOREWIDE WHEN PAYING BY ALL OTHER METHODS. 

RELOCATING SALE T&C'S: FROM 13/4/24-16/4-24

70% OFF STOREWIDE (EXCLUDES ALL NEW ESMAEE COATS) WHEN YOU PAY BY CASH OR CARD (EXCLUDES AMEX) AND 5% OFF STOREWIDE WHEN PAYING BY ALL OTHER METHODS. 

RELOCATING SALE T&C'S: FROM 10/4/24-12/4/24 

50% OFF STOREWIDE (EXCLUDES ALL NEW ESMAEE COATS) WHEN YOU PAY BY CASH OR CARD (EXCLUDES AMEX) AND 5% OFF STOREWIDE WHEN PAYING BY ALL OTHER METHODS. 

If you are wanting to use a gift voucher or store credit ONLINE during the Relocating Sale, please contact us directly so we can process the sale for you.

PLEASE CHOOSE CAREFULLY AS WE WILL NOT BE ALLOWING RETURNS OR EXCHANGES FOR RELOCATING SALE PURCHASES. 

RELOCATING SALE T&C'S: FROM 5/4/24 TO 9/4/24:

40% OFF STOREWIDE (EXCLUDES ALL NEW ESMAEE COATS) WHEN YOU PAY BY CASH OR CARD (EXCLUDES AMEX) AND 5% OFF STOREWIDE WHEN PAYING BY ALL OTHER METHODS. 

If you are wanting to use a gift voucher or store credit ONLINE during the Relocating Sale, please contact us directly so we can process the sale for you.

PLEASE CHOOSE CAREFULLY AS WE WILL NOT BE ALLOWING RETURNS OR EXCHANGES FOR RELOCATING SALE PURCHASES. 

RELOCATING SALE T&C'S: 2/4/24-4/4/24:

30% OFF STOREWIDE (EXCLUDES ALL NEW ESMAEE COATS) WHEN YOU PAY BY CASH OR CARD (EXCLUDES AMEX) AND 5% OFF STOREWIDE WHEN PAYING BY ALL OTHER METHODS. 

If you are wanting to use a gift voucher or store credit ONLINE during the Relocating Sale, please contact us directly so we can process the sale for you.

PLEASE CHOOSE CAREFULLY AS WE WILL NOT BE ALLOWING RETURNS OR EXCHANGES FOR RELOCATING SALE PURCHASES. 

FROM THE 23/4/24 YOU CAN CONTACT US VIA sohoboutiqueteam@outlook.com OR VIA DM ON FACEBOOK/INSTAGRAM.

GIFT VOUCHERS & CREDIT NOTES:

We invite all customers with valid Gift Vouchers or Store Credit Notes to pop in store and use them before we relocated online. If you are unable to come in before we relocate or don’t find anything you want to purchase yet please contact us with your Gift Voucher details or Credit Note details (via DM or sohoboutiqueteam@outlook.com) and we will pop it online for you to use.  

Please do not ask for refund on a Gift Voucher or Store Credit Note as the answer will be no. They can be transferred online for you to use. 

TO RETURN A FULL PRICED PURCHASE FROM THE 23/04/24 FOR A STORE CREDIT NOTE or EXCHANGE PLEASE USE THE METHODS ABOVE TO ORGANISE. SALE/DISCOUNTED/REDUCED ITEMS ARE EXCLUDED. THIS MUST BE DONE WITHIN 7 DAYS OF THE ORIGINAL PURCHASE. 

 

Return & Exchange Policy:

Products purchased online can be exchanged for another product within 7 days of receiving the item. Please email sohoboutiqueteams@outlook.com or call/rext 0432408580 to request an exchange. We will approve all exchanges once the item is returned to Soho Boutique and has met the following conditions:

 

The item has not been worn or used in any way.

 

The item is returned with all tags attached and in the original condition.

 

The item has not been altered in any way.

If a suitable product cannot be found at the time of the exchange a Store Credit Note will be offered which is valid for a period of 3 months from that date. Store Credit Notes will not be re-issued once expired. 

The customer will be responsible for returning the item to Soho Boutique within 7 days of the original purchase. This includes any charges associated with this eg: postage or freight costs to return the item.

 

The Return & Exchange Policy excludes:

ALL SALE/DISCOUNTED/PROMOTIONA items.

ALL EARRINGS & HEAD WEAR ITEMS (clips, scrunchies, beanies, headbands, ect). Due to health and safety reasons these items cannot be exchanged, returned, swapped or credited for a change of mind ect.  

Please Note: We try to picture items with their colour as accurately as possible. Different screens, phones ect can also effect the accuracy of colour. Please allow for variation to pictures online. 

 

Faulty Items:

If an item is faulty please email sohoboutiquebendigo@outlook.com or call 0432408580. Once an item has been deemed to be faulty by the manufacturer you be offered a repair, exchange or refund.

Please note that if an item is faulty it does not automatically entitle you to a refund. We will firstly try to repair the item, or have it replaced.

The customer will be responsible for returning the item to Soho Boutique within 7 days of purchase if the item is faulty. This includes any charges associated with this eg: postage or freight costs to return the item.

If an item is purchased with a fault/defect that the customer is aware of, this policy does not apply. 

 

Sale Items:

All shoes on SALE will be sent without a shoebox.

Sale Items cannot be returned, exchanged or credited unless faulty.

If an item is faulty please email sohoboutiquebendigo@outlook.com or call 0432408580. Once an item has been deemed to be faulty by the manufacturer you be offered a repair, exchange or refund.

Please note that if an item is faulty it does not automatically entitle you to a refund. We will firstly try to repair the item, or have it replaced.

The customer will be responsible for returning the item to Soho Boutique within 7 days of purchase that the item is faulty. This includes any charges associated with this eg: postage or freight costs to return the item.

If an item is purchased with a fault/defect that the customer is aware of, this policy does not apply. 

 

 

If an item is faulty please email sohoboutiquebendigo@outlook.com, call 0432408580 or pop into the store. Once an item has been deemed to be faulty by the manufacturer you be offered a repair, exchange or refund.

Please note that if an item is faulty it does not automatically entitle you to a refund. We will firstly try to repair the item, or have it replaced.

The customer will be responsible for returning the item to Soho Boutique within 7 days of the original purchase. This includes any charges associated with this eg: postage or freight costs to return the item.

If an item is purchased with a fault/defect that the customer is aware of, this policy does not apply. 

 

Sale Items:

Sale Items cannot be returned, exchanged or credited unless faulty.

Please note that if an item is faulty it does not automatically entitle you to a refund. We will firstly try to repair the item, or have it replaced.

The customer will be responsible for returning the item to Soho Boutique within 7 days of the original purchase. This includes any charges associated with this eg: postage or freight costs to return the item.

If an item is purchased with a fault/defect that the customer is aware of, this policy does not apply.

Afterpay & Zippay Purchases:

We treat Afterpay & Zippay purchases the same as we treat all other payment methods (cash, eftpos, credit card and paypal purchases). We are happy to allow you to exchange for another item or can provide you with a Store Credit Note that you can use on something else. You will still be required to make any/all payments to Afterpay or Zippay for the original purchase amount.

If a suitable product can not be found at the time of the exchange a Store Credit Note will be offered which is valid for a period of 3 months from that date.

If you exchange an item purchased with Afterpay or Zippay for an item that costs less please note that your Afterpay or Zippay payments/instalments will remain exactly the same as per the original purchase. You will then be issued with a Soho Boutique Credit Note for the difference and this can be used on your next purchase with Soho Boutique which is valid for 3 months.

For more information on Afterpay & zipPay please click on the links below

https://www.afterpay.com/en-AU/how-it-works

https://www.sohoboutique.com.au/pages/pay-later-with-zippay-boutique-fashion

Please note:

• Items purchased online sometimes have not be tried on prior to purchasing and sometimes this is also relevant for in store purchases. If a full priced item does not fit, suit your body shape, ect you will be offered an exchange or Store Credit Note as per our PURCHASING Terms & Conditions. We do not give refunds for a change of mind, incorrect choice or for items that do not fit/suit. Please choose carefully. Excludes Sale Items.

• That all exchanges/credit notes cannot be used to purchase Gift Vouchers. 

If you are unsure about anything contained in our Purchasing Terms & Conditions policy please ask before purchasing. 

 POSTAGE IN AUSTRALIA

We post several times a week. Your order will be dispatched within 1-3 business days. 

We lodge every parcel at an Australia Post outlet so that we receive a lodgement number (to ensure your parcel arrives safely). Once lodged we will email or text your Tracking Number to the email address or mobile number you have provided on your order. Make sure you check your junk folder just in case our email went there.

Once your parcel is on its way you can check the progress by jumping onto the Aus Post website www.auspost.com.au/track

POSTAGE ON ELIGIBLE Clothing & Accessory ORDERS in Aus is $10 for standard shipping in Aus OR $15 for Express in Aus. 

HOMEWARES 

If you would like HOMEWARES shipped in Aus there will be at an additional cost payable by the customer (eg: starting at $15 for 1 small item // starting at $40 for Frida prints). Please call the store on 0432408580 to get a quote for shipping. 

Homewares item will not be shipped under any circumstances until postage is paid for by the customer. 

If the customer chooses not to pay for the postage/shipping the order will be cancelled and you will be given a store credit note valid for 6 months. 

We post all products by either Australia Post regular service with tracking ID - (unless Express Post is selected & paid for).

We post several times a week. 

We lodge every parcel at an Australia Post outlet so that we receive a lodgment number (to ensure your parcel arrives safely). Once lodged we will email or text your Tracking Number to the email address or mobile number you have provided on your order. Make sure you check your junk folder just in case our email went there.

Once your parcel is on it's way you can check the progress by jumping onto the Aus Post website www.auspost.com.au/track

We are not responsible for any shipping deliveries that may be affected by theft, delays, customs, natural occurrences or incorrect information supplied by a customer (eg address details incorrect).

POSTAGE, TAXES & PURCHASING WORLDWIDE (outside of Australia)

All items sent outside of Australia are sent using Australia Post Regular Service with a tracking id. We post several times a week for deliveries outside of Australia and they normally will be dispatched within 48 hours of the order being placed. We will email your Tracking Number to the email address you have provided on your order.

We are not responsible for any shipping deliveries that may be affected by theft, delays, customs, natural occurrences or incorrect information supplied by a customer. 

Customers are responsible for all shipping costs. This is applicable if an items is being returned for a store credit or exchange. This is also applicable if an item is not collected by a customer, or multiple delivery attempts and/or the item is treated as abandoned and returned to Australia. All return shipping costs will be deducted from the customers store credit once the item is receive back by us.  

Please note: When purchasing outside of Australia you may be subject to Customs Taxes, Import Taxes (or other taxes, charges, duties ect). These are the responsibility of the customer to pay these charges. These taxes are normally charged by the government or state authorities of the country/state and payable directly to customs/post office/government/parcel service in order to be able to collect your order (FYI: some governments/state authorities charge more duties to deliver to business addresses rather than residential addresses). Soho Boutique does not charge these and holds no responsibility for these charges. If you are unsure please contact your local government, state authorities, customs or post office before purchasing and find out if these taxes/costs will apply to your purchase. 

Customers purchasing outside of Australia are subject to the same Purchasing T&C's as those purchasing in Australia (as stated above).

CAN I PICK UP MY ORDER INSTORE:

AFTER THE 23/4/24 WE WILL NOT BE OFFERING CLICK & COLLECT INSTORE PICK UP. AFTER THIS DATE WE CAN DELIVER TO YOU IF YOU LIVE LOCALLY OR SEND YOUR ORDER VIA AUS POST.  

DO YOU DELIVER:

Yes, we can delivery your order if you are local to Bendigo. We go a maximum of 10kms from the Bendigo, VIC 3550 CBD. Delivery is $5 for orders under $30 and free on orders over $30. If you live further away then this you need to have your order it sent via Aus Post (see below). 

PRE-ORDERS:

Items that are noted in their name and/or description as 'Pre-order" have not yet arrived in store. When you Pre-Order an item you are securing the item before it's arrival. Please note that exact delivery dates are not given on Pre-orders. We are very proud to say that the majority of the time our Pre-Orders arrive by the Estimated or Approximate arrival date. However, on the odd occasion Pre-orders may run late due to manufacturing, customs, shipping or other reasons out of our control. Please allow up to 4 weeks after the Estimated or Approximate arrival date to be safe. 

 

Please note:

• Items purchased online sometimes have not be tried on prior to purchasing and sometimes this is also relevant for in store purchases. If a full priced item does not fit, suit your body shape, ect you will be offered an exchange or Store Credit Note as per our PURCHASING Terms & Conditions. We do not give refunds for a change of mind, incorrect choice or for items that do not fit/suit. Please choose carefully. Excludes Sale Items.

• That all exchanges/credit notes cannot be used to purchase Gift Vouchers. 
• Store credit notes are valid for 3 months from the date of issue only. 

SOHO BOUTIQUE GIFT VOUCHER AN CREDIT NOTES ARE NOT VALID AT BORROWED BENDIGO UNDER ANY CIRCUMSTANCES (OR VICE VERSA)

If you are unsure about anything contained in our Purchasing Terms & Conditions policy please ask before purchasing.